Field Support Technician - Bogor (Part-Time)
Join Mitracomm Ekasarana as a Field Support Technician in Bogor and play a pivotal role in ensuring seamless operations for our retail and consumer product systems. This part-time position offers a dynamic work environment where you will provide on-site technical support to our clients, troubleshoot issues, and ensure that our systems are running smoothly. With Mitracomm Ekasarana, you'll have the opportunity to work with cutting-edge technology and contribute to the success of our retail partners.
As a Field Support Technician in Bogor, you will be the first point of contact for our clients, providing them with prompt and effective solutions to any technical issues they may encounter. You will work closely with our team of experts to diagnose and resolve problems, ensuring minimal downtime and maximum productivity for our retail partners. With your technical expertise and strong problem-solving skills, you will play a crucial role in maintaining the reliability and performance of our systems.
📋 Tanggung Jawab Pekerjaan
- Provide on-site technical support to retail and consumer product clients
- Troubleshoot and resolve technical issues promptly and effectively
- Ensure the smooth operation of our retail and consumer product systems
- Work closely with our team of experts to diagnose and resolve complex problems
- Maintain and update technical documentation and records
- Maintain a high level of customer satisfaction by providing excellent service and support
- Stay up-to-date with the latest industry trends and technologies
- Participate in training and development programs to enhance your skills and knowledge
🎓 Kualifikasi & Syarat
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Minimum of 3 years of experience in technical support or a related field
- Strong knowledge of retail and consumer product systems, including POS (Point of Sale) systems, inventory management systems, and customer relationship management (CRM) systems
- Familiarity with technical tools and software, including ServiceNow, Jira, and Confluence
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal skills
- Ability to work well under pressure and meet tight deadlines
- Valid driver's license and reliable transportation
🛠️ Keahlian
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