Senior Manager, Client Support - Global SaaS Leader
MRI Software · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 50000000 - 70000000
MRI Software, a global leader in SaaS solutions, is seeking a highly skilled and experienced Senior Manager, Client Support to join our team in Canggu, Bali. In this role, you will be responsible for managing and leading our client support team, ensuring that our clients receive the highest level of service and support.
This is a unique opportunity to work in a dynamic and innovative environment, with a focus on delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as the chance to work in a beautiful and vibrant location.
If you are a seasoned client support professional with a proven track record of success, we encourage you to apply.
📋 Tanggung Jawab Pekerjaan
Tanggung Jawab:
Manage and lead a team of client support professionals, providing guidance and mentorship to ensure their professional development and success.Develop and implement client support strategies and processes to ensure that our clients receive the highest level of service and support.Monitor and analyze client support metrics and performance, identifying areas for improvement and implementing solutions to address them.Build and maintain strong relationships with our clients, ensuring that their needs and concerns are addressed in a timely and effective manner.Collaborate with other departments, such as sales and product development, to ensure that our client support efforts are aligned with the overall goals and objectives of the company.Stay up-to-date with industry trends and best practices in client support, and implement these in our operations.Ensure that our client support team is equipped with the necessary tools, resources, and training to deliver exceptional service.Represent MRI Software at industry events and conferences, building our brand and reputation as a leader in the SaaS industry.🎓 Kualifikasi & Syarat
Kualifikasi:
Bachelor's degree in a related field, such as Business Administration, Computer Science, or a similar discipline.Minimum of 8 years of experience in client support, with a proven track record of success in managing and leading a team.Strong knowledge of SaaS products and services, with a deep understanding of the challenges and needs of our clients.Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and team members.Proven ability to analyze data and metrics, and to develop and implement effective strategies and solutions to address challenges and improve performance.Strong leadership and management skills, with the ability to motivate and inspire a team to achieve their goals and objectives.Fluency in English, both written and spoken, is required. Knowledge of Indonesian language is a plus.Experience working in a global, multicultural environment is a plus.🛠️ Keahlian
Client Support ManagementSaaS ProductsData AnalysisLeadershipCommunicationInterpersonal SkillsTeam ManagementStrategic Planning
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