IT Application Support Assistant Manager - Talent Pool

Join Erajaya as an IT Application Support Assistant Manager and play a pivotal role in driving continuous improvement in IT service delivery across our dynamic organization. Based in the vibrant region of Badung, Bali, this position offers a unique opportunity to leverage your expertise in IT support and management to enhance our operational efficiency and customer satisfaction.

As an IT Application Support Assistant Manager, you will be responsible for overseeing the day-to-day operations of our IT support team, ensuring that our applications run smoothly and efficiently. You will work closely with our development team to implement new features and improvements, and you will be responsible for troubleshooting and resolving any issues that arise. This role is ideal for a candidate who is passionate about IT and has a strong desire to help others succeed.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Oversee the day-to-day operations of the IT support team, ensuring that our applications run smoothly and efficiently.
• Work closely with the development team to implement new features and improvements.
• Troubleshoot and resolve any issues that arise, ensuring minimal downtime and maximum uptime for our applications.
• Monitor the performance of our applications, identifying areas for improvement and implementing solutions.
• Provide technical support to end users, ensuring that they are able to use our applications effectively.
• Develop and implement training programs for the IT support team, ensuring that they are up-to-date with the latest technologies and best practices.
• Stay up-to-date with the latest trends and technologies in the IT industry, and apply this knowledge to our applications and support processes.
• Report on the performance of the IT support team and the applications they support, providing insights and recommendations for improvement.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support and management roles.
• Proven experience in managing IT support teams and implementing continuous improvement initiatives.
• Strong knowledge of ITIL framework and best practices.
• Familiarity with a range of IT tools and software, including ServiceNow, Jira, and Confluence.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving and analytical skills, with the ability to identify and implement solutions to complex issues.
• Certification in ITIL or a related field is a plus.

🛠️ Keahlian

Lowongan Terkait